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'Net Pal Frequently Asked Questions

The items below address some questions which are commonly asked about 'Net Pal.


How do I install Dial-up Networking?

Microsoft has a Knowledge Base article which describes the process of installing and configuring dial-up networking for Windows 95 to access the Internet. Follow the link above to view this article. You can ignore the section of this article titled "How to Connect to Your PPP Account", as once you have created your connection(s) you will use 'Net Pal to connect to your account(s).


How do I uninstall 'Net Pal?

If you have 'Net Pal 1.0c or later (select the About option from the Help menu to see the version you have), then 'Net Pal includes an uninstall program. You can select the "Uninstall 'Net Pal" icon from the "'Net Pal" folder in your Start menu, or use the Add/Remove Programs applet in the Control Panel.

If you have 'Net Pal 1.0b or earlier follow these steps to uninstall 'Net Pal:

  1. Delete all files from the directory in which you installed 'Net Pal (assuming you installed into a new directory). You can then remove that directory.
  2. Delete the file NDHOOKS.DLL from your Windows\System (or equivalent) directory.
  3. Delete the shortcut icons which the install program created in your Start menu.


When I start 'Net Pal I receive the error message "Intl: Error initializing locale settings" one or more times.

This problem has been fixed in version 1.0e of 'Net Pal. Please download the current version from this Web Site to correct the problem.


When I use 'Net Pal to connect I receive an error message stating that my User name or Password are incorrect.

This problem has been fixed in version 1.1a of 'Net Pal. Please download the current version from this Web Site to correct the problem. You will then need to go to the Connection Options screen for your connection and either blank out or enter your password in both of the password edit boxes there to completely fix the problem.

'Net Pal does not detect when my connection is dropped by my ISP.

This problem is known to occur on some US Robotics Sportster 28.8 modems. When the connection is lost 'Net Pal does not detect that the connection is no longer active, or does not automatically reconnect (assuming that option is set). The problem appears to be with the US Robotics Sportster driver provided by Windows 95. To fix the problem, install your modem using one of the Standard Windows 95 modem drivers, or download an updated driver from US Robotics (download the appropriate "mdm*.inf" file from http://www.usr.com/home/online/files/dl07.htm)


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